"There is not enough memory available to perform the operation" error message when a MAPI program or a CDO program tries to access a message (826813)


The information in this article applies to:

  • Microsoft Exchange Server 5.5

SYMPTOMS

When you create a MAPI program or a Collaboration Data Objects (CDO) program to perform operations on messages from a Microsoft Exchange Server 5.5 information store, the program may return a MAPI_E_NOT_ENOUGH_MEMORY error when the program tries to access a particular message. The MAPI_E_NOT_ENOUGH_MEMORY error is also expressed by using the E_OUTOFMEMORY code and by using the hexadecimal error code 8007000E. Additionally, the program user may receive an error message that is similar to the following:
There is not enough memory available to perform the operation.
[Microsoft Exchange Server Information Store - [E_OUTOFMEMORY(8007000E)]]

CAUSE

This problem occurs because the Microsoft Exchange Information Store may return a remote procedure call (RPC) response to the client RPC request. The RPC response indicates that the buffer size that is required for the RPC data is larger than the maximum buffer size of 32 kilobytes (KB). The client handles this request to set up a buffer size that is too large as a memory error.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must install Microsoft Exchange Server 5.5 Service Pack 4 (SP4) before you install this hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to obtain the latest Exchange Server 5.5 service pack

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, this hotfix installation stops the Microsoft Exchange Information Store service and all the services that are dependent on the Microsoft Exchange Information Store service. These services are restarted automatically when the hotfix installation is complete.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: CDO

Date         Time   Version      Size       File name
-------------------------------------------------------
15-Sep-2003  13:21  5.5.2657.66    491,280  Mdbmsg.dll
15-Sep-2003  13:21  5.5.2657.66  2,631,952  Store.exe

WORKAROUND

To work around this problem, open the message by using another method, change the message size, and then save it. For example, open the message by using Microsoft Outlook Web Access. Because this problem only occurs with messages of a certain size, the MAPI program or the CDO program can access the message successfully after you change the message size.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbExchange550preSP5fix kbBug kbfix kbQFE KB826813 kbAudITPRO
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