Cannot Edit Pictures in the SharePoint Picture Library (826784)


The information in this article applies to:

  • Microsoft Windows SharePoint Services

SYMPTOMS

When you try to edit a picture in the Windows SharePoint Services picture library, you may receive the following error message:
picture library name: Software not installed.

This feature requires a Windows SharePoint Services-compatible control, such as Microsoft Office Picture Manager. Either the control is not installed, or your browser is not configured to support ActiveX Controls.

CAUSE

This issue occurs if either of the following conditions are true:
  • You do not have Microsoft Office Picture Manager installed on the computer that you are using to locate your SharePoint picture library.

    -or-
  • Your Web browser is not configured to support ActiveX Controls.

WORKAROUND

To resolve this issue, install Picture Manager, or change your Local intranet zone settings in Microsoft Internet Explorer to allow support ActiveX Controls and plug-ins.

To install Picture Manager, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click Add or Remove Programs.
  3. Click Microsoft Office 2003, and then click Change.
  4. Click Add or Remove Features, and then click Next.
  5. In the Features to install list, expand Office Tools.
  6. Click the down arrow next to Microsoft Office Picture Manager, and then click Run from My Computer.
  7. Insert your Microsoft Office 2003 CD in your CD-ROM drive or DVD-ROM drive when you are prompted, and then click Update.
  8. Click OK when Setup is complete.
If Picture Manager is already installed, you must change your Local intranet zone settings in Internet Explorer to allow ActiveX Controls and plug-ins.

Note If you access your SharePoint picture library over the Internet, you must change your Internet zone settings instead of your Local intranet zone settings in Internet Explorer to allow ActiveX Controls and plug-ins.

To change your Local intranet zone settings in Internet Explorer to allow ActiveX Controls and plug-ins, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Security tab, click Local intranet (or click Internet, depending on how you access your SharePoint picture library), and then click Custom Level.
  4. Under Run ActiveX controls and plug-ins, click Enable.
  5. Click OK, click Yes to confirm that you want to change the security settings for this zone, click Apply, and then click OK.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB826784 kbAudEndUser
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