"Invalid Page Fault" error message when you use Internet Explorer (826718)

RESOLUTION

To resolve these issues, use one or more of the following methods in the order that they are presented in.

Note Make sure that the proxy settings are set correctly in Internet Explorer before you try these methods. To confirm your proxy settings, follow these steps:

1. In Internet Explorer, click Tools and then click Internet Options.
2. Click the Connections tab, and then click LAN Settings.
3. Contact your network administrator if you need information about your proxy server.

Method 1: Clear All Caches

To clear all caches, follow these steps:

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click Clear History.
4. Click Delete Files, and then click OK to delete all temporary Internet files. If you are using Internet Explorer 6.0, also click Delete Cookies.
5. Click the General tab in the Internet Options dialog box, and then click Settings. If you are using Internet Explorer 5.x, click View Files to manually delete the cookies. In all versions of Internet Explorer, click View Objects, and then manually delete all objects.

Method 2: Remove Third-Party Internet Software

If you still receive the error messages that are described in the "Symptoms" section, try removing all third-party Internet software that is installed on your computer. To do this, use the Add/Remove Programs tool in Control Panel.

The following are some examples of third-party Internet software:

• Ad-aware
• Bonzi Buddy
• Comet Cursor
• eZula
• Flyswat
• Gator
• Grokster
• iMesh
• Internet Boost
• Internet Optimizer
• InterQuick
• Kazaa
• Morpheus
• Netscape Navigator
• Netzip
• NewDotNet (New.net domains)
• RealDownload
• SaveNow (coupon toolbar)
• Surf Safari
• WebHancer
• Various add-on toolbars
• Any firewall software

Method 3: Remove Networking Protocols, Services, Clients, and AOL Installations

If you still receive the error messages that are described in the "Symptoms" section, try removing all networking protocols, services, clients, and installations of America Online (AOL) that are installed on your computer. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click Start, point to Settings, and then click Network and Dial-up Connections.
2. Right-click your dial-up or local area connection, and then click Properties.
3. Select each component that is listed, and then click Uninstall. Click No when you prompted to restart until all components have been uninstalled. After you have removed the last component, click Yes to restart the computer.
4. You may be prompted to install at least one component for the connection to work. Click No. The computer will restart.
5. After Windows 2000 restarts, click Start, and then click Run.
6. Type regedit, and then click OK.
7. Delete the following registry keys:
   • HKEY_LOCAL-MACHINE\SYSTEM\CurrentControlSet\Services\Winsock
   • HKEY_LOCAL-MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2
   • HKEY_LOCAL-MACHINE\SYSTEM\CurrentControlSet\Services\VxD\MSTCP
   Quit Registry Editor.
8. Click Start, point to Settings, and then click Network and Dial-up Connections.
9. Right-click your dial-up or local area connection, and then click Properties.
10. Use the Install option to reinstall Client for Microsoft Networks, File and Printer Sharing for Microsoft Networks, and Internet Protocol (TCP/IP). Click No when you are prompted to restart until you have reinstalled all the components.
11. After Windows 2000 restarts, reinstall AOL if applicable.

Method 4: Delete Your Index.dat File

If you still receive the error messages that are described in the "Symptoms" section, you may have to delete your Index.dat file.

For additional information about how to delete the Index.dat file, click the following article number to view the article in the Microsoft Knowledge Base: Note If you are using a PPPoE adapter, you may have to install an update for this adapter. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.