You Cannot Install Content Integration Pack 2 When MCMS and SharePoint Portal Server Are on Different Domains (826520)


The information in this article applies to:

  • Microsoft Content Integration Pack 2 for Content Management Server 2002 and SharePoint Portal Server 2001

SYMPTOMS

You try to install Microsoft Content Integration Pack 2 for Content Management Server 2002 and SharePoint Portal Server 2001 when the following conditions are true:
  • You try to install it on two different servers, one server that is running Microsoft Content Management Server (MCMS) 2002 and one server that is running Microsoft SharePoint Portal Server 2001.
  • Each server belongs to a different domain.
When these conditions are true, the installation may not be successful, and you receive the following error message:
Enter a valid SharePoint Portal Server name.

CAUSE

This problem occurs because a setup issue occurs, and the location of one domain is not found although a two-way trust exists between the two different domains.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   ------------------------------------------------------------------------------------------
   21-Aug-2003  22:40  1.0.0.582         114,688  Contentintegrationpackforcmsinstaller.exe  
   21-Aug-2003  22:42  1.0.0.582         143,360  Contentintegrationpackforspsinstaller.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

To install this hotfix, follow these steps:
  1. Copy the whole Content Integration Pack 2 install directory, and then paste it on the computer that is running MCMS and on the computer that is running SharePoint Portal Server.
  2. In the installation directories, locate the following two files:
    • Contentintegrationpackforcmsinstaller.exe
    • Contentintegrationpackforspsinstaller.exe
  3. Rename the files by changing the extension to .bak.

    Note These copies are your backup copies.
  4. Copy the files from the hotfix, and then paste them in the install directories where the renamed files reside.
Note After you run the installation program, you have to enter the domain name and the server name in the first entry on your setup window so that the installer knows on which domain to find the server. The entry should be formatted as [DomainName]\[ServerName]
Modification Type:MinorLast Reviewed:10/17/2005
Keywords:kbBug kbfix kbQFE KB826520 kbAudDeveloper
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