You cannot see list options when you use the zoom feature in Internet Explorer (826499)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0, when used with:
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows NT
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows XP
  • Microsoft Internet Explorer 6.0 SP1

SYMPTOMS

When you view a Web page in Microsoft Internet Explorer, and you click the down arrow next to a list to view the options in the list, the list expands to display the options.

However, when you use Internet Explorer's zoom feature so that the Web page is larger on your screen and you try to view the options in a list, the list may not expand, and you cannot select an option from the list.

CAUSE

This problem may occur when the zoom attribute of a SELECT element is changed to some particular values. In that case, the SELECT element on a Web page may be incorrectly resized to two pixels high by the Microsoft HTML rendering engine (MSHTML).

Note A list on a Web page is a SELECT element.

The Internet Explorer zoom feature can be turned on by using a Dynamic HTML (DHTML) script, it can be turned on when you press and hold the CTRL key while you turn the wheel button on the mouse, or it can be turned on when you use the Text Size command on the View menu.

This problem may occur when you press and hold the CTRL key while you turn the wheel button on the mouse, or when you use the Text Size command on the View menu. However, this problem is most likely to occur when you use a DHTML script.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version        Size       File name
--------------------------------------------------------
05-Feb-2004  15:08  6.0.2800.1404  2,795,520  Mshtml.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.
Modification Type:MinorLast Reviewed:11/1/2005
Keywords:kbHotfixServer kbQFE kbIE600sp2fix kbIE600preSP2fix kbfix kbbug kbprb KB826499 kbAudEndUser
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