Savedump.exe Incorrectly Indicates in the System Event Log That the Memory Dump File Was Successfully Saved After the Computer Encounters a Stop Error (826366)

SYMPTOMS

When Microsoft Windows 2000 quits unexpectedly as a result of a Stop error and when an error message then appears on a blue screen, Savedump.exe may incorrectly indicate in the system event log that the Windows memory dump file (Memory.dmp) was successfully saved.

Note Savedump.exe writes memory data from the paging file to Memory.dmp when Windows encounters a Stop error and then quits unexpectedly.

For additional information about the Windows memory dump file, click the following article number to view the article in the Microsoft Knowledge Base:

254649 Windows Memory Dump File Options Overview

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows 2000 Service Pack 3 (SP3) installed to install this hotfix.

Restart Requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name
   -------------------------------------------------------
   28-Aug-2003  13:28  5.0.2195.6813  67,856  Savedump.exe