Ink does not appear in a PowerPoint 2002 slide in Normal view (826285)


The information in this article applies to:

  • Microsoft PowerPoint 2002
  • Microsoft Office XP Pack for Tablet PC, when used with:
    • the operating system: Microsoft Windows XP Tablet PC Edition

SYMPTOMS

When you insert an Ink Drawing and Writing object to a Microsoft PowerPoint 2002 slide, no ink may be inserted. Also, when you add ink to a slide in Slide Show view, and you click Yes to keep your annotations, the ink may disappear when you switch to Normal view.

CAUSE

This behavior may occur if you have any of the following programs installed:
  • Norton AntiVirus 2002
  • Norton SystemWorks 2002

RESOLUTION

To resolve this behavior, Symantec has released a new version of the Office Plug-In. It is available through the Live Update option in Norton Anti-Virus 2002.

WORKAROUND

For additional information about how to work around this behavior, click the following article number to view the article in the Microsoft Knowledge Base:

329820 OFF: Latest Information About How to Use Microsoft Office with the Norton Anti-Virus Microsoft Office Plug-In

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

327160 Windows XP Tablet PC Edition Frequently Asked Questions

329751 Microsoft Office XP Pack for the Tablet PC Readme.htm File

329774 OFFXP: Known Issues for Microsoft Office XP Pack for Tablet PC

Modification Type:MajorLast Reviewed:11/16/2004
Keywords:kbprb KB826285 kbAudEndUser
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