Information stores in Exchange 2000 Server or in Exchange Server 2003 cannot be mounted (826279)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Server SP1
  • Microsoft Exchange 2000 Server SP2
  • Microsoft Exchange 2000 Server SP3
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Standard Edition, Service Pack 1 (SP1)
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Enterprise Edition, Service Pack 1 (SP-1)
  • Microsoft Exchange Server 2003 Service Pack 2

SYMPTOMS

After you restart the computer that is running Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003, the databases are not mounted. When you try to mount a database manually by using Exchange System Manager, you may receive the following error message:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.
ID no: c1041724
Exchange System Manager.
The following error messages are logged in the application event log:Event Type: Error
Event Source: ESE
Event Category: General
Event ID: 604
Date: 7/30/2003
Time: 9:41:03 AM
User: N/A
Computer: SERVERNAME
Description: Information Store (1600) Locale ID 0x00000411 (Japanese/Japanese) is either invalid or not installed on this machine.
For more information, click http://search.support.microsoft.com/search/?adv=1.Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9519
Date: 7/30/2003
Time: 9:41:03 AM
User: N/A
Computer: SERVERNAME
Description: Error 0xfffffbda starting database "First Storage Group\Public Folder Store (SERVERNAME)" on the Microsoft Exchange Information Store. Failed to configure MDB.
For more information, click http://search.support.microsoft.com/search/?adv=1.

CAUSE

This behavior may occur if you previously had the Japanese locale set as the default system locale. If you choose another locale as the default system locale, remove the Japanese locale, and then restart the Exchange 2000 Server server or the Exchange Server 2003 server, you experience the behavior that the "Symptoms" section describes.

RESOLUTION

Reinstall the Japanese locale or create new databases. If you reinstall the Japanese locale, it does not have to be the default system locale.

STATUS

This behavior is by design.

MORE INFORMATION

When Japanese is the default locale, Exchange 2000 Server and Exchange Server 2003 create some indexes based on that locale. Therefore, even if you choose another locale as the default system locale, Exchange 2000 Server and Exchange Server 2003 must have the Japanese locale to handle these indexes. This behavior can also be caused by locales for other double-byte character set (DBCS) languages.
Modification Type:MajorLast Reviewed:8/17/2006
Keywords:kbtshoot kbprb KB826279 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.