XADM: Users Cannot Delete Attachments by Using a Custom Web Form in Outlook Web Access (826144)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Server SP1
  • Microsoft Exchange 2000 Server SP2
  • Microsoft Exchange 2000 Server SP3
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

Users cannot delete attachments by using a custom Web form in Microsoft Outlook Web Access (OWA).

CAUSE

This problem may occur when users post an item that contains an attachment to a folder by using a program that uses MAPI. For example, this problem may occur when users post an item that contains an attachment to a folder by using Microsoft Outlook.

WORKAROUND

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To work around this problem, make the following change to the registry on your Microsoft Exchange 2000 Server computer:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and click the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIs\ParametersSystem\InternetContent\

  3. Right-click InternetContent, point to New, and then click DWORD Value.
  4. To name the new DWORD value, type EnableATagsOutbound.
  5. Double-click EnableATagsOutbound, type 2 in the Value data box, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MajorLast Reviewed:11/25/2003
Keywords:kbprb KB826144
©2003 Microsoft Corporation. All rights reserved.