Information Store Stops Responding When You Use Outlook Web Access to Access an Embedded Object in an E-mail Message (826135)



The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

When you use Microsoft Outlook Web Access (OWA) to access an embedded object in an e-mail message, the Exchange 2000 Information Store service (Store.exe) may stop responding.

CAUSE

This problem may occur in situations where the embedded object uses a FlatURLSpace URL, and Exchange 2000 incorrectly processes the string that is contained in the URL.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next P1 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: Exchange OLE DB Provider

Date         Time   Version		 Size  File name
----------------------------------------------------------------
11-Aug-2003  09:16  6.0.6497.0      3,915,776  Cdoex.dll        
11-Aug-2003  09:11  6.0.6497.0        851,968  Davex.dll        
11-Aug-2003  09:11  6.0.6497.0         53,248  Davexpc.dll      
11-Aug-2003  09:07  6.0.6497.0        131,072  Drviis.dll       
11-Aug-2003  09:08  6.0.6497.0        577,536  Dsaccess.dll     
11-Aug-2003  08:25  6.0.6497.0        184,320  Dscmsg.dll       
11-Aug-2003  08:25  6.0.6497.0        958,464  Emsmdb32.dll     
11-Aug-2003  09:16  6.0.6497.0      3,575,808  Excdo.dll        
11-Aug-2003  09:08  6.0.6497.0        258,048  Exmime.dll       
11-Aug-2003  09:11  6.0.6497.0        143,360  Exodbesh.dll     
11-Aug-2003  09:11  6.0.6497.0         57,344  Exodbpc.dll      
11-Aug-2003  09:11  6.0.6497.0        200,704  Exodbprx.dll     
11-Aug-2003  09:11  6.0.6497.0      2,174,976  Exoledb.dll      
11-Aug-2003  09:05  6.0.6497.0         81,920  Exosal.dll       
11-Aug-2003  09:11  6.0.6497.0        307,200  Exprox.dll       
11-Aug-2003  08:26  6.0.6497.0        143,360  Exschema.exe     
11-Aug-2003  09:11  6.0.6497.0        315,392  Exsmtp.dll       
11-Aug-2003  08:27  6.0.6497.0        675,840  Exwform.dll      
11-Aug-2003  08:18  6.0.6497.0         49,152  Mdbevent.dll     
11-Aug-2003  08:22  6.0.6497.0      2,285,568  Mdbmsg.dll       
11-Aug-2003  08:18  6.0.6497.0         32,768  Mdbrole.dll      
11-Aug-2003  09:08  6.0.6497.0         24,576  Mdbtask.dll      
11-Aug-2003  09:03  6.0.6497.0         94,208  Peexch50.dll     
11-Aug-2003  09:05  6.0.6497.0        397,312  Phatcat.dll      
11-Aug-2003  09:08  6.0.6497.0        528,384  Reapi.dll        
11-Aug-2003  09:11  6.0.6497.0        311,296  Resvc.dll        
11-Jul-2003  14:39  5.3.18.6            6,656  Spmsg.dll        
24-Jun-2003  11:45  5.3.18.5          100,352  Spuninst.exe     
11-Aug-2003  09:07  6.0.6497.0      4,657,152  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For more information about FlatURLSpace URLs, see the Microsoft Exchange 2000 Software Development Kit (SDK). To obtain the Exchange 2000 SDK, visit the following Microsoft Web site:To obtain the Exchange 2000 SDK Documentation and Samples, visit the following Microsoft Web site:

Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB826135 kbAudITPRO