User of a Disabled Account Is Prompted to Change the Password Before the "Account Has Been Disabled" Message Appears (826133)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

When a user of a disabled user account that is set to require a password change on the next logon tries to log on to the account, the user receives the following message, regardless of whether the password that is provided is correct:You are required to change your password at first logon. If the password that is provided is correct and the user changes the password, the user receives the following message:Your account has been disabled. Please see your system administrator.Note When a user tries to log on to a disabled account, the expected behavior is that the "account has been disabled" message is displayed immediately.

CAUSE

This problem occurs because Windows uses incorrect priorities when it processes the logon of a disabled account.

RESOLUTION

Windows 2003

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesThere are no prerequisites to install this hotfix.Restart RequirementYou must restart your computer after you apply this hotfix.Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.File Information The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version      Size     File name  Platform
   -------------------------------------------------------------
   12-Aug-2003  22:47  5.2.3790.77  225,792  Kdcsvc.dll X86
   12-Aug-2003  22:47  5.2.3790.77  584,704  Kdcsvc.dll Ia64

Windows 2000

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesYou must install Microsoft Windows 2000 Service Pack 3 (SP3) before installing this hotfix. For additional information about how to obtain the latest service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Restart RequirementYou must restart your computer after you apply this hotfix.Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.File Information The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Sep-2003  21:54  5.0.2195.6748     124,688  Adsldp.dll       
   03-Sep-2003  21:54  5.0.2195.6748     132,368  Adsldpc.dll      
   03-Sep-2003  21:54  5.0.2195.6748      63,760  Adsmsext.dll     
   03-Sep-2003  21:54  5.0.2195.6815     381,712  Advapi32.dll
   03-Sep-2003  21:54  5.0.2195.6753      69,392  Browser.dll      
   03-Sep-2003  21:54  5.0.2195.6815     136,464  Dnsapi.dll       
   03-Sep-2003  21:54  5.0.2195.6780      96,528  Dnsrslvr.dll
   03-Sep-2003  21:54  5.0.2195.6810      47,376  Eventlog.dll     
   03-Sep-2003  21:54  5.0.2195.6815     148,240  Kdcsvc.dll       
   18-Jun-2003  17:43  5.0.2195.6758     205,072  Kerberos.dll
   26-Mar-2003  21:37  5.0.2195.6695      71,888  Ksecdd.sys
   01-Aug-2003  17:40  5.0.2195.6797     509,712  Lsasrv.dll
   01-Aug-2003  17:40  5.0.2195.6797      33,552  Lsass.exe
   17-Jul-2003  23:13  5.0.2195.6786     109,840  Msv1_0.dll       
   03-Sep-2003  21:54  5.0.2195.6601     311,568  Netapi32.dll
   03-Sep-2003  21:54  5.0.2195.6791     361,232  Netlogon.dll
   03-Sep-2003  21:54  5.0.2195.6810     931,600  Ntdsa.dll
   03-Sep-2003  21:54  5.0.2195.6815     392,464  Samsrv.dll
   03-Sep-2003  21:54  5.0.2195.6815     113,936  Scecli.dll
   03-Sep-2003  21:54  5.0.2195.6815     259,856  Scesrv.dll       
   03-Sep-2003  21:54  5.0.2195.6601      51,472  W32time.dll
   16-Aug-2002  13:32  5.0.2195.6601      57,104  W32tm.exe
   03-Sep-2003  21:54  5.0.2195.6741     126,224  Wldap32.dll
Note This hotfix is a server-side hotfix that should be applied to all authenticating domain controllers.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbWin2000preSP5fix kbBug kbfix kbQFE kbWinServ2003preSP1fix KB826133 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.