SYMPTOMS
When you disable the
Solicited Remote Assistance policy in Microsoft Windows XP, you prevent a Novice computer
from requesting Remote Assistance. However, this setting also prevents an Expert
from offering Remote Assistance to a Novice computer. The Expert computer will
display the following error message:
A program could not
start. Please try again.
The only way to start a Remote Assistance
session is to set the
Solicited Remote Assistance policy to
Enabled or to
Not
Configured on the Novice computer.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Only apply it to systems that are experiencing this
specific problem. This hotfix may receive additional testing. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows XP service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the hotfix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following
Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control
Panel.
Date Time Version Size File name
--------------------------------------------------------------
01-Aug-2003 23:33 5.1.2600.1254 32,768 Cfgbkend.dll
01-Aug-2003 23:33 5.1.2600.1254 33,792 Pchsvc.dll
01-Aug-2003 23:33 5.1.2600.1254 33,280 Racpldlg.dll
01-Aug-2003 23:33 5.1.2600.1254 43,520 Regapi.dll
01-Aug-2003 23:33 5.1.2600.1254 41,472 Safrslv.dll
01-Aug-2003 19:13 5.1.2600.1254 129,536 Sessmgr.exe
15-Jul-2003 00:41 5.3.18.6 6,656 Spmsg.dll
01-Aug-2003 23:33 5.1.2600.1254 200,192 Termsrv.dll
01-Aug-2003 23:33 5.1.2600.1254 88,064 Tscfgwmi.dll
15-Jul-2003 00:42 5.3.18.6 22,016 Spcustom.dll