Documents from Terminal Server users who map LPT1 to different printers appear on the same printer (826026)

SYMPTOMS

If two different Terminal Session users map LPT1 to two different printers (for example, if "user1" runs the net use lpt1: \\server1\printer1 command, and if "user2" runs the net use lpt1: \\server1\printer2 command), these two users expect their documents to appear on different printers. In some situations, and from some programs, documents from both users may appear on the same printer.

You may see the following event in the system event log:
Event Type: Error Event Source: Print Event Category: None Event ID: 61 Description: The document Test Page owned by username failed to print. Win32 error code returned by the print processor: 3003 (0xbbb).

CAUSE

The internal addressing for MS-DOS devices, such as LPT1, was changed in Terminal Server between Microsoft Windows NT 4.0 and Microsoft Windows 2000. Corresponding changes also had to be made to other modules in the system that accessed such devices. However, these required changes were not implemented in the local spooling system. Therefore, the spooling system does not function in Windows 2000 as it did in earlier versions.

The hotfix that is described in this article adds the required logic to address MS-DOS devices correctly and to correct the problem.

Note You will have to re-create the local printer queue after you install this hotfix.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) installed on your computer.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   08-Sep-2003  09:50  5.0.2195.6817     252,176  Localspl.dll     
   04-Sep-2003  09:06  5.0.2195.6801   5,232,128  Sp3res.dll       
   08-Sep-2003  09:50  5.0.2195.6741      80,656  Spoolss.dll      
   08-Sep-2003  09:50  5.0.2195.6681      97,040  Win32spl.dll