Office templates are missing from the New Office Document dialog box in Office 2003 (825935)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SYMPTOMS

When you click Start, and then click the New Office Document dialog box, and the New Office Document dialog box opens, only the Blank Document template for Word can be seen. All other Office templates are missing.

CAUSE

This problem may occur if you upgrade Microsoft Office XP or earlier to Microsoft Office 2003, and not all the Office XP or earlier programs are upgraded or are removed. The most common cause of this problem is if Microsoft Office FrontPage 2003 was installed with Office XP or earlier. When you upgrade to Office 2003 and you use the Typical installation option, FrontPage 2003 is not installed. This problem may also occur if you use the Custom Install option during Office 2003 Setup, and instruct Setup not to upgrade or to remove a specific Office XP or earlier program. If Office XP or earlier programs are still present on your computer, the new Office 2003 shortcuts are not installed.

RESOLUTION

To resolve this problem, use the Add or Remove Programs tool to install the New and Open Office Document Shortcuts feature. To do this, follow these steps:
  1. Click Start, click Control Panel, and then click Add or Remove Programs.
  2. In Add or Remove Programs, click Microsoft Office 2003, and then click Change.
  3. Click Add or Remove Features, and then click Next.
  4. On the Custom Setup page, click to select the Choose advanced customization of applications check box, and then click Next.
  5. On the Advanced Customization page, in the Choose update options for applications and tools list, expand Office Shared Features.
  6. Click the down arrow next to New and Open Office Documents Shortcuts, click Run from My Computer, and then click Update.
  7. When the update is complete, click OK, and then close Add or Remove Programs.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:2/13/2006
Keywords:kbprb kbUpgrade kbfunctions kbsetup kbnewfile kbdisplay KB825935 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.