SYMPTOMS
When you quit your backup software in Windows 2000 or Windows XP, you may receive a stop error on a blue screen that is similar to one of the following stop errors:
0x00000076 (PROCESS_HAS_LOCKED_PAGES)
0x000000CB (DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS)
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP SP2 that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any
other hotfixes.
File Information
The English version of this
fix has the file attributes (or later) that are listed in the following table.
The dates and times for these files are listed in coordinated universal time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
The hotfix for Windows 2000 includes the following files:
Date Time Version Size File name
------------------------------------------------------
01-Aug-2003 03:07 5.0.2195.6797 407,792 Mrxsmb.sys
01-Aug-2003 03:07 5.0.2195.6797 169,712 Rdbss.sys
The hotfix for Windows XP includes the following files:
Date Time Version Size File name
------------------------------------------------------
06-Aug-2003 07:48 5.1.2600.1255 414,976 Mrxsmb.sys
06-Aug-2003 07:48 5.1.2600.1255 165,760 Rdbss.sys