Stop Error 0x0000007f When You Shut Down Your HP NetServer LH3R That is Running Windows 2000 Server (825673)

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   01-Aug-2003  15:45  5.0.2195.6797  1,696,640  Ntkrnlpa.exe     
   01-Aug-2003  15:46  5.0.2195.6797  1,717,568  Ntkrpamp.exe     
   01-Aug-2003  15:45  5.0.2195.6797  1,675,072  Ntoskrnl.exe     
   01-Aug-2003  15:45  5.0.2195.6797  1,697,472  Ntkrnlmp.exe     
   26-Jun-2003  16:26  5.0.2195.6762     29,712  Mountmgr.sys
   04-Aug-2003  16:49                    21,311  Biosinfo.inf

MORE INFORMATION

For additional information about how hotfix packages are named , click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.