Error: "SUWIN Caused A General Protection Fault In Module PIDGEN.DLL @ 0001:5F2C" (825573)

SYMPTOMS

When you install Microsoft Windows 98 on a Virtual PC for Mac virtual machine, when you type your product key and click OK, you may receive the following error message

Application Error
SUWIN caused a General Protection Fault in module PIDGEN.DLL @ 0001:5F2C

MSGSRV32 caused an General Protection Fault in PIDGEN.DLL

You may also experience this behavior if you start your computer by using a Windows 98 Startup disk, and then you try to install Windows 98 from a CD-ROM.

You may also experience this behavior if you try to view your hardware configuration by using the System Information tool.

CAUSE

This behavior may occur for either of the following reasons:

You run Setup from the floppy disk version of Windows 98 and you type the incorrect product key.
Your computer's date is set incorrectly.

RESOLUTION

To resolve this issue, use the method that is appropriate to your situation.

Incorrect product key

Type the correct product key. If you have misplaced your product key, contact Microsoft Product Support Services to obtain the correct product key for Windows 98.

Incorrect date

Reset your host Macintosh's date to the correct date. To do so, follow these steps:

Mac OS 9

On the Apple menu, point to Control Panels, and then click Date & Time.
Adjust the date.
Close Date & Time.

Mac OS X

In the Finder, click the clock, and then click Open Date & Time.
On the Date & Time tab, adjust the date.
Click Save, and then close Date & Time.

If you reset the date but your Macintosh computer resets to an incorrect date, replace your Parameter RAM (PRAM) battery.

MORE INFORMATION

For additional information about this error, click the following article number to view the article in the Microsoft Knowledge Base:

187268 SUWIN Error in Pidgen.dll during Windows 98 Setup