Contact information for a Japanese recipient is not listed in the expected order when you use OWA to connect to an Exchange 2000 Server computer (825384)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you use Microsoft Outlook Web Access to connect to Microsoft Exchange 2000 Server computer, and you try to create a new contact for a Japanese recipient in a public folder, the information in the address card is not in the expected Japanese format.

You may expect the address card to show the Japanese address information in the following order: Postal Code, State/Province, City, Street.

Instead, the address card shows the Japanese address information in the following order: Street, City, State/Province, Postal Code.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
    Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Oct-2003  23:31  6.0.6521.0      3,915,776  Cdoex.dll        
   15-Oct-2003  23:25  6.0.6521.0        851,968  Davex.dll        
   15-Oct-2003  23:25  6.0.6521.0         53,248  Davexpc.dll      
   15-Oct-2003  23:22  6.0.6521.0        131,072  Drviis.dll       
   15-Oct-2003  23:22  6.0.6521.0        577,536  Dsaccess.dll     
   15-Oct-2003  22:33  6.0.6521.0        184,320  Dscmsg.dll       
   15-Oct-2003  22:33  6.0.6521.0        962,560  Emsmdb32.dll     
   15-Oct-2003  23:25  6.0.6521.0      2,179,072  Ese.dll          
   15-Oct-2003  23:25  6.0.6521.0         40,960  Eseperf.dll      
   09-Sep-2003  02:18                      6,991  Eseperf.hxx
   15-Oct-2003  23:25                    391,634  Eseperf.ini
   15-Oct-2003  23:31  6.0.6521.0      3,575,808  Excdo.dll        
   15-Oct-2003  23:22  6.0.6521.0        262,144  Exmime.dll       
   15-Oct-2003  23:25  6.0.6521.0        143,360  Exodbesh.dll     
   15-Oct-2003  23:25  6.0.6521.0         57,344  Exodbpc.dll      
   15-Oct-2003  23:25  6.0.6521.0        200,704  Exodbprx.dll     
   15-Oct-2003  23:25  6.0.6521.0      2,179,072  Exoledb.dll      
   15-Oct-2003  23:20  6.0.6521.0         81,920  Exosal.dll       
   15-Oct-2003  23:25  6.0.6521.0        307,200  Exprox.dll       
   15-Oct-2003  22:36  6.0.6521.0        143,360  Exschema.exe     
   15-Oct-2003  23:25  6.0.6521.0        315,392  Exsmtp.dll       
   15-Oct-2003  22:38  6.0.6521.0        675,840  Exwform.dll      
   15-Oct-2003  23:23  6.0.6521.0         40,960  Jcb.dll          
   15-Oct-2003  22:13  6.0.6521.0         49,152  Mdbevent.dll     
   15-Oct-2003  22:30  6.0.6521.0      2,285,568  Mdbmsg.dll       
   15-Oct-2003  22:15  6.0.6521.0         32,768  Mdbrole.dll      
   15-Oct-2003  23:23  6.0.6521.0         24,576  Mdbtask.dll      
   15-Oct-2003  23:19  6.0.6521.0         94,208  Peexch50.dll     
   15-Oct-2003  23:20  6.0.6521.0        397,312  Phatcat.dll      
   15-Oct-2003  23:23  6.0.6521.0        532,480  Reapi.dll        
   15-Oct-2003  23:25  6.0.6521.0        311,296  Resvc.dll        
   15-Oct-2003  23:21  6.0.6521.0      4,657,152  Store.exe        
   15-Oct-2003  22:38  6.0.6521.0      3,735,552  Wmtemplates.dll
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
After you install this hotfix, you must edit the registry on your Exchange 2000 computer to add the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB\EXOLEDB\PFContactItemDefaultLCID. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Expand the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB
  3. Right-click MSExchangeWEB, point to New, and then click Key.
  4. Type EXOLEDB, and then press ENTER to name the new subkey.
  5. Right-click EXOLEDB, point to New, and then click DWORD.
  6. Type PFContactItemDefaultLCID, and then press ENTER to name the new value.
  7. Right-click PFContactItemDefaultLCID, and then click Modify.
  8. In the Value data box, type the language ID that corresponds to the default language address card format that you want to use, and then click OK. For example, if you want to use the Japanese format, type 0x411 in the Value data box, click Hexadecimal, and then click OK.

    For more information about the language ID to use for the language you want to set as the default, visit the following MSDN Web page: http://www.microsoft.com/globaldev/reference/win2k/setup/langid.mspx
  9. Close Registry Editor.
Note After you apply this hotfix, only new Contacts are formatted in the language format that you choose. All the Contacts that existed before you applied the hotfix are still in the following format order: Street, City, State/Province, Postal Code.

For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MinorLast Reviewed:2/2/2006
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB825384 kbAudITPRO
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