You cannot access voice mail messages from your Exchange 2000 mailbox when you call in to retrieve your messages (825193)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

Occasionally, when you call in to access your voice mail messages from a Microsoft Exchange 2000 Server mailbox, you cannot retrieve your voice mail messages. When you call in to collect your voice mail messages, you may hear nothing at all, or you may hear the following announcement:
I'm sorry. There is a problem with the system.
Also, when a caller tries to leave a voice mail message, they may not be able to do so. Callers may hear a simulated greeting instead of the pre-recorded personal greeting of the person who they are trying to call.

CAUSE

This problem may occur if all the following conditions are true:
  • You use Avaya Unified Messenger to access your voice mail messages from your Exchange 2000 mailbox.
  • There are multiple Exchange 2000 computers on the network that host Exchange mailboxes.
  • At least one of the Exchange 2000 computers that hosts mailboxes becomes unavailable.
In this scenario, when you call in to access your voice mail messages, the MAPI call from the server that runs Avaya Unified Messenger to the Exchange 2000 computer that hosts your mailbox may be blocked. Although the Exchange 2000 computer that hosts your mailbox is available, this problem occurs because the connection to the available Exchange server is blocked by another thread that is trying to access the unavailable Exchange 2000 Server.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: MDB client provider

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   18-Sep-2003  02:35  6.0.6511.0        962,560  Emsmdb32.dll
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For more information about the Avaya Unified Messenger software, visit the following Avaya Web site:

http://www.avaya.com


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB825193 kbAudITPRO
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