SYMPTOMS
Your computer may stop responding, and you may receive the
following error message:
STOP 0x80080005
CO_E_SERVER_EXEC_FAILURE
Additionally, an event ID message that is
similar to the following is logged repeatedly in the system event log:The server {D61A27C6-8F53-11D0-BFA0-00A024151983}
did not register with DCOM within the required timeout.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, Microsoft recommends that you
wait for the next Microsoft Windows XP service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Prerequisites
None
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
Hotfix file information
The English version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
08-Aug-2003 21:53 5.1.2400.1254 38,400 Ntmsapi.dll