ACC2000: Snapshot Viewer Prints Characters with Extra Spaces or Random Results (825010)


The information in this article applies to:

  • Microsoft Access 2000, when used with:
    • the operating system: Microsoft Windows 2000
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you print a Snapshot Viewer file that contains Japanese characters, you may experience one or more of the following symptoms:
  • Extra spaces are printed with each character.
  • Printed characters overlap each other.
  • Characters are printed out of sequence.
  • Characters are printed randomly each time that the file is printed.

CAUSE

This problem may occur when both of the following conditions are true:
  • You print a Snapshot Viewer file that was created on a computer running Microsoft Access 2000 and Microsoft Windows 2000.
  • You print from a computer running Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition.


This problem has been reported to occur when you print to any of the following printers:
  • Hewlett Packard LaserJet 5000 PCL printer
  • Ricoh Imagio NEO 350 printer

RESOLUTION

Part 1: Download and Install the Fix

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size    File name     
   ------------------------------------------
   28-May-2003  18:29  46,592  Snapviewop.msp  (Client update)
   28-May-2003  18:30  88,576  Snapviewff.msp  (Full-file update)
After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table. 
   Date         Time   Version     Size     File name     
   -----------------------------------------------------
   22-May-2003  01:00  9.0.0.3620  114,688  Snapview.ocx
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

Part 2: Activate the Update

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this fix, follow these steps:
  1. Quit Access.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Snapshot Viewer\Options

  5. With the preceding key selected, on the Edit menu, point to New, and then click DWORD.
  6. Type EnumEnhMF, and then press ENTER.
  7. Right-click EnumEnhMF, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:10/5/2005
Keywords:kbofficexppresp3fix kbfix kbbug KB825010 kbAudEndUser
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