SUMMARY
This article describes the Microsoft Office 2000 issue that
is fixed in the Office 2000 Post-Service Pack 3 Hotfix package that is dated
July 29, 2003.
Issues That Are Fixed in the Hotfix Package
The following issue is fixed in this hotfix package but was not
previously documented in a Microsoft Knowledge Base article.
- When you work in an Office 2000 program, a gray box (or
hole) may appear or part of the Windows desktop may be missing when you move
various Office program windows around.
back to the
topMORE INFORMATION
Hotfix Information
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, Microsoft recommends that you
wait for the next Microsoft Office 2000 service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
- The optimized and full-file versions of this hotfix are a
post-Office 2000 Service Pack 3 (SP-3) hotfix. To install the hotfix, you must
have Office 2000 SP-3 installed.
For additional information about Office 2000
SP-3, click the following article number to view the article in the Microsoft
Knowledge Base: 326585
OFF2000: Overview of the Office
2000 Service Pack 3
- This hotfix requires Microsoft Windows Installer 2.0 or
later.
For additional information about
the Windows Installer requirement, click the following article number to view
the article in the Microsoft Knowledge Base: 811002
OFF2000: Office 2000 Updates and Patches Released After November 2002
May Require Windows Installer 2.0
back to the topRestart Information
You do not have to restart your computer after you apply this
hotfix.
back to the topHotfix Replacement Information
This hotfix package is replaced by a later hotfix package.
For additional information,
click the following article number to view the article in the Microsoft
Knowledge Base:
827981
Office 2000 Post-Service Pack 3 Hotfix Package: September 23, 2003
back to
the topRegistry Information
You do not have to create or modify any registry keys to activate
any hotfixes that are contained in this package.
back to the topHotfix File Information
This hotfix contains only those files that you must have to
correct the issues that this article lists. This hotfix may not contain all the
files that you must have to fully update a product to the latest
build.
The global version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------------------------------
29-Jul-2003 21:50 4,299,364 Mso9ff.msp (Full-File/Administrative)
29-Jul-2003 20:47 2,058,532 Mso9op.msp (Optimized)
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
----------------------------------------------------
29-Jul-2003 00:38 9.0.0.7924 5,586,993 Mso9.dll
Note For more information about installing this hotfix, see the
Readme.txt file that is included in the package.
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topREFERENCES
For
additional information about the standard terminology that Microsoft uses when
it corrects products after they are released, click the following article
number to view the article in the Microsoft Knowledge Base:
824684
Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
For
additional information about the Microsoft Office XP version of this fix, click
the following article number to view the article in the Microsoft Knowledge
Base:
817185
OFFXP: Toolbar in Office Programs Causes Rectangular Area of Computer Screen Do Not Refresh