WDX: Word Does Not Start When You Double-Click a Word Document (823853)


The information in this article applies to:

  • Microsoft Word X for Mac

SYMPTOMS

When you double-click a Microsoft Word document, Word X for Mac does not start, and you receive a 10814 error message. This issue does not occur if Word is already running.

CAUSE

This issue may occur if the Word document was created in an earlier version of Word.

RESOLUTION

To resolve this problem, append a ".doc" to the end of the file name. To do this, follow these steps:
  1. Quit Word if it is running.
  2. Rename the document, and then append a ".doc" to the end of the file name.

    For example, rename the document "Mydocument.doc" (without the quotation marks).
  3. Double-click the document.
Word X starts, and then opens the document correctly.
Modification Type:MajorLast Reviewed:9/22/2003
Keywords:kbprb KB823853 kbAudEndUser
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