MacOFFX: Printing to a Generic PostScript Printer Has Unexpected Results (823852)

SYMPTOMS

When you print to a generic PostScript printer from a Microsoft Office v.X program, you may receive unexpected results. For example, you may experience the following symptoms:

Envelopes printed from Microsoft Word are not aligned correctly.
Microsoft Excel does not print correctly to legal-size paper.

CAUSE

This issue may occur if you are using the generic PostScript printer driver for the printer instead of the specific driver for your make and model of printer.

RESOLUTION

To resolve this problem, contact the manufacturer of your printer to obtain the latest printer drivers for your printer.

For information about how to contact the manufacturer of your printer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For additional information about how to troubleshoot printing issues in Mac OS XP, click the following article number to view the article in the Microsoft Knowledge Base:

313553 MacOFFX: How to Troubleshoot Printing Issues in Mac OS XP