"Error 2905" and "Error 1712" error messages when you install Office XP (823826)


The information in this article applies to:

  • Microsoft Office XP Standard
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Developer
  • Microsoft Office XP Students and Teachers
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002

SYMPTOMS

When you try to install Microsoft Office XP, you may receive an error message that is similar to the following:
Error 2905, C:\Config.msi\filename
where filename is the name of an installation file.
When you click OK to close this error message, you may also receive an error message that is similar to the following:
Error 1712: A previous install for this product is in progress. You must undo the changes made by that install to continue. Do you want to undo those changes?
When you click Yes to continue, your computer may stop responding.

RESOLUTION

To resolve this issue, clean boot your computer, and then restart the Office XP installation. For additional information about how to clean boot your computer, click the following article number to view the article in the Microsoft Knowledge Base:

310353 How to perform a clean boot in Windows XP

Modification Type:MinorLast Reviewed:2/16/2006
Keywords:kbtshoot kbsetup kberrmsg kbprb KB823826 kbAudEndUser kbAudITPRO
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