"Errors Occurred During Load" Error Message When You Open Macros9.dot or Support9.dot (823819)

RESOLUTION

To resolve this problem, locate the Fm20.dll file on your computer, and then use Microsoft Visual Basic Editor in Word to manually add a reference to this file.

Note The Fm20.dll file is typically located in the drive:\System folder or the drive:\System32 folder, where drive is the local drive or network path that contains the Microsoft Office 2000 setup files. If you do not find the Fm20.dll file on your computer, repair or reinstall Office 2000 to replace it, or manually extract this file from the Office 2000 installation media.

For additional information about how to repair or reinstall Office 2000, click the following article number to view the article in the Microsoft Knowledge Base:

To add a reference to the Microsoft Forms 2.0 Object Library by using Visual Basic Editor, follow these steps:

1. Close the Macros9.dot file or the Support9.dot file.
2. On the Tools menu in Word, point to Macro, and then click Visual Basic Editor.
3. On the Tools menu in the Visual Basic Editor, click References.
4. Click the Browse button, locate the Fm20.dll file, and then click Open.
5. Verify that Microsoft Forms 2.0 Object Library appears in the list of references and is checked, and then click OK.
6. On the File menu, click Close and Return to Microsoft Word.
7. Restart Word, try to open Macros9.dot or Support9.dot, and then run the macros.

Note The Macros9.dot template also uses the following two libraries:

• Microsoft DAO 3.6 Object Library Dao360.dll
• Microsoft Excel 9.0 Object Library Excel9.olb