Error Message: The Windows Management Instrumentation (WMI) Information Might Be Corrupted (823775)

SYMPTOMS

When you click the Advanced tab when you view your network properties, you may receive the following error message:

Windows cannot display the Properties of this connection. The Windows Management Instrumentation (WMI) information might be corrupted.

To correct this, use System Restore to restore Windows to an earlier time (called a restore point). System Restore is located in the System Tools folder in Accessories.

Note To view your network properties, follow these steps:

Click Start, and then click Control Panel.
Click Network and Internet Connections.
Click Network Connections.
Right-click your local area connection, and then click Properties.

CAUSE

This problem occurs because of a damaged Windows Management Instrumentation (WMI) database.

For additional information about Windows Management Instrumentation (WMI), click the following article number to view the article in the Microsoft Knowledge Base:

290216 A Description of the Windows Management Instrumentation (WMI)

RESOLUTION

To resolve this problem, use one of the following methods as appropriate for your situation.

Method 1: Restore Your Computer to a Previous Restore Point

You can use the System Restore component of Windows XP to restore your computer to a previous state without losing your personal data files. For additional information about how to restore your computer to a previous state, click the following article number to view the article in the Microsoft Knowledge Base:

306084 HOW TO: Restore Windows XP to a Previous State

Method 2: Repair Your Windows Installation

When you perform an in-place upgrade of Windows XP, you reinstall Windows to the same folder. You may want to do this if you must repair your installation of Windows XP. For additional information about repairing your Windows XP installation, click the following article number to view the article in the Microsoft Knowledge Base:

315341 How to Perform an In-Place Upgrade (Reinstallation) of Windows XP