Messages that are automatically forwarded to another recipient in your Exchange 5.5 organization are corrupted (823645)


The information in this article applies to:

  • Microsoft Exchange Server 5.5

SYMPTOMS

If you use Rules Wizard in Microsoft Outlook to automatically forward a message to another recipient in your Microsoft Exchange 5.5 organization, the body text of the message may be corrupted.

CAUSE

This problem occurs when you receive a message that has 500 recipients or more in the To field, and the message is forwarded to another recipient.

For example, you may see that information from the From field, the Sent field, and the To field is repeated throughout the body text of the message.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Microsoft Exchange Server 5.5 Service Pack 4 must be installed on your computer before you install this hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to obtain the latest Exchange Server 5.5 service pack

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Restart requirement

You must restart the computer after you install this hotfix.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Date         Time      Size       File name
-------------------------------------------------------------------
05-Aug-2003  00:24     3,705,448  Exchange5.5-kb823645-x86-enu.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbExchange550preSP5fix kbQFE kbfix kbbug KB823645 kbAudITPRO
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