OL2002: File Attachment Is Lost When You Send Multiple Attachments (823603)


The information in this article applies to:

  • Microsoft Outlook 2002 Service Pack 2 (SP-2)

SYMPTOMS

When you use Microsoft Outlook 2002 with Microsoft Office XP Service Pack 2 (SP-2) installed and you send an e-mail message that contains both a non-Microsoft Office file attachment and an Office file attachment, the non-Office file attachment may be lost.

CAUSE

This problem occurs when all the following conditions are true:
  • You create the e-mail message as either plain text format or Hypertext Markup Language (HTML) format.

    and
  • You first attach an Office file (for example, a .doc file) to the e-mail message, and you then attach a non-Office file (for example, a .txt file) to the e-mail message.

    and
  • You save the e-mail message before you send it.

RESOLUTION

How to Obtain the Hotfix

This issue is fixed in the Outlook 2002 Hotfix Package Post-Service Pack 2. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

823956 Outlook 2002 Post-Service Pack 2 Hotfix Package: July 18, 2003

STATUS

Microsoft has confirmed that this is a problem in Microsoft Outlook 2002 Service Pack 2 (SP-2).
Modification Type:MinorLast Reviewed:10/24/2003
Keywords:kbQFE kbbug kbfix kbofficexppresp3fix KB823603 kbAudEndUser
©2003 Microsoft Corporation. All rights reserved.