Activation Wizard does not start in Office 2003 (823527)


The information in this article applies to:

  • Microsoft Office Basic Edition 2003
  • Microsoft Office Home Edition 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
Content:SOX010724700139
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to activate Microsoft Office 2003 after you successfully install it, the Activation Wizard does not start. You do not receive any error messages.

CAUSE

This issue may occur if there is part of a previous Office installation in the registry or in the Office folders.

RESOLUTION

To resolve this issue, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. In Microsoft Windows Explorer, double-click Local Disk (drive:).
  2. On the Tools menu, click Folder Options, and then click the View tab.
  3. Under Files and Folders, make sure that the Show hidden files and folders check box is selected, and then click OK.
  4. Locate and then open the following folder:

    drive:\Documents and Settings\All Users\Application Data\Microsoft\OFFICE\DATA

  5. Delete the Opa11.dat file.
  6. To complete the activation of Office 2003, start any Office 2003 program.
Modification Type:MinorLast Reviewed:8/29/2006
Keywords:kbactivation kbwindowsinstaller kbwizard kbsetup kbprb KB823527 kbAudEndUser
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