You receive an error message when you try to start the Out of Office Assistant in Outlook 2003 (823472)


The information in this article applies to:

  • Microsoft Office Outlook 2003
For a Microsoft Outlook 2002 version of this article, see 327353.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you click Out of Office Assistant on the Tools menu in Microsoft Outlook, you may receive the following error message:
The command is not available. See the program documentation about how to use this extension.

CAUSE

This behavior may occur if the following key is present in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliency

RESOLUTION

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Quit Outlook if it is running.
  2. Press CTRL+ALT+DELETE, and then click Task Manager.
  3. On the Processes tab, verify that Outlook.exe does not appear in the list of processes. If it does, click Outlook.exe and then click End Process.
  4. On the File menu, click Exit Task Manager.
  5. Click Start, and then click Run.
  6. In the Open box, type regedit and then click OK.
  7. Locate and then click the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook

  8. Right-click the Resiliency subkey (if it exists), and then click Rename.
  9. Type Resiliency.old, and then press ENTER.
  10. Quit Registry Editor.
  11. Start Outlook, and then click Out of Office Assistant on the Tools menu.

MORE INFORMATION

For more information about how to use the Out of Office Assistant, click Microsoft Outlook Help on the Help menu, type Out of Office Assistant in the Search for box in the Assistance pane, and then click Start searching to view the topic.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbprb KB823472 kbAudEndUser
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