Error occurs when you try to import an .sdo file (823452)


The information in this article applies to:

  • Microsoft Content Management Server 2002
  • Microsoft Content Management Server 2002 SP1
  • Microsoft Content Management Server 2002 SP1a

SYMPTOMS

When you import an .sdo file in Microsoft Content Management Server (MCMS) 2002, you may receive the following error message:
Error Information
An error has occurred that has interfered with the generation of this report.
Please try the operation again, and contact your system administrator should this error persist.
Error ID: -2147352567
Source File:
Source Method: .Net SqlClient Data Provider
Source Line: 0
Description: General network error. Check your network documentation.
Recommended Action:

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Content Management Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time       Size    File name
   ----------------------------------------------------
   26-Jun-2003  17:51       814    Dropimporttables.sql


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To install this fix, follow these steps:
  1. On the computer that is running MCMS, stop Microsoft Internet Information Services (IIS).
  2. In SQL Server Enterprise Manager, list all the stored procedures for your MCMS database.
  3. Locate the stored procedure named DropImportTables, and then rename the stored procedure to DropImportTables_backup.

    You receive several warnings about renaming the stored procedure, but you can rename the stored procedure.
  4. Open SQL Query Analyzer, open the SQL Server file that is part of the fix, and then connect to the MCMS database. (Make sure that you are pointing to the correct file.)

    You receive the following message: The command(s) completed successfully.
  5. In SQL Server Enterprise Manager, list all the stored procedures for MCMS.

    A new DropImportTables stored procedure has been created.
  6. Restart IIS.
If you experience any issues, revert to the saved version of the stored procedure.

Note This fix is completely independent of MCMS Service Pack 1 (SP1). You can install this fix before or after you install MCMS SP1.
Modification Type:MinorLast Reviewed:10/26/2005
Keywords:kbHotfixServer kbQFE kbHotfixServer kbQFE kbBug kbfix kbQFE KB823452 kbAudDeveloper
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