XADM: Information Store (Store.exe) Unexpectedly Quits on a Clustered Exchange 2000 Computer (823449)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

On a heavily-loaded Microsoft Exchange 2000 Server computer that is installed in a clustered environment, the information store process (Store.exe) may quit unexpectedly. When the information store process quits, a Dr. Watson error and a log dump file are generated.

CAUSE

This problem occurs because of an access violation that occurs in the Store.exe process. This problem may occur on a heavily-loaded Exchange 2000 computer in a clustered environment. This problem occurs when one thread releases a logon object, and another thread tries to access that logon object at the same time.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

File Information

Component: Information Store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Date         Time   Version            Size    File name
----------------------------------------------------------------
10-Sep-2003  03:05  6.0.6506.0      3,915,776  Cdoex.dll        
10-Sep-2003  03:00  6.0.6506.0        851,968  Davex.dll        
10-Sep-2003  03:00  6.0.6506.0         53,248  Davexpc.dll      
10-Sep-2003  02:56  6.0.6506.0        131,072  Drviis.dll       
10-Sep-2003  02:57  6.0.6506.0        577,536  Dsaccess.dll     
10-Sep-2003  02:07  6.0.6506.0        184,320  Dscmsg.dll       
10-Sep-2003  02:07  6.0.6506.0        958,464  Emsmdb32.dll     
10-Sep-2003  03:05  6.0.6506.0      3,575,808  Excdo.dll        
10-Sep-2003  02:57  6.0.6506.0        262,144  Exmime.dll       
10-Sep-2003  03:00  6.0.6506.0        143,360  Exodbesh.dll     
10-Sep-2003  03:00  6.0.6506.0         57,344  Exodbpc.dll      
10-Sep-2003  03:00  6.0.6506.0        200,704  Exodbprx.dll     
10-Sep-2003  03:00  6.0.6506.0      2,174,976  Exoledb.dll      
10-Sep-2003  02:54  6.0.6506.0         81,920  Exosal.dll       
10-Sep-2003  03:00  6.0.6506.0        307,200  Exprox.dll       
10-Sep-2003  02:10  6.0.6506.0        143,360  Exschema.exe     
10-Sep-2003  03:01  6.0.6506.0        315,392  Exsmtp.dll       
10-Sep-2003  02:12  6.0.6506.0        675,840  Exwform.dll      
10-Sep-2003  02:57  6.0.6506.0         40,960  Jcb.dll          
10-Sep-2003  01:47  6.0.6506.0         49,152  Mdbevent.dll     
10-Sep-2003  02:04  6.0.6506.0      2,285,568  Mdbmsg.dll       
10-Sep-2003  01:49  6.0.6506.0         32,768  Mdbrole.dll      
10-Sep-2003  02:57  6.0.6506.0         24,576  Mdbtask.dll      
10-Sep-2003  02:53  6.0.6506.0         94,208  Peexch50.dll     
10-Sep-2003  02:54  6.0.6506.0        397,312  Phatcat.dll      
10-Sep-2003  02:57  6.0.6506.0        528,384  Reapi.dll        
10-Sep-2003  03:01  6.0.6506.0        311,296  Resvc.dll        
11-Jul-2003  21:39  5.3.18.6            6,656  Spmsg.dll        
10-Sep-2003  02:56  6.0.6506.0      4,657,152  Store.exe        
10-Sep-2003  02:12  6.0.6506.0      3,735,552  Wmtemplates.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB823449 kbAudITPRO
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