Microsoft Product Support Reporting Tool - PFE edition (823393)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows NT 4.0
  • Microsoft Windows NT Advanced Server 4.0
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition

SUMMARY

This article describes how to use the Premier Field Engineering (PFE) edition of the Microsoft Premier Services Reporting Tool (MPS_REPORTS). MPS_REPORTS is a compressed software package that contains one or more scripts and other utilities that you can use to capture critical system, diagnostic, and configuration information about your computer. For more information about the Microsoft Premier Services Reporting Tool, including information about the system requirements, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=00AD0EAC-720F-4441-9EF6-EA9F657B5C2F&displaylang=en

For more informationabout the Microsoft Product Support Reporting Tool, including information about the system requirements to run the Microsoft Product Support Reporting Tool, the specialty editions of the tool, and where to obtain the tool, click the following article number to view the article in the Microsoft Knowledge Base:

818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)

MORE INFORMATION

The PFE edition of the Microsoft Premier Services Reporting Tool (MPSRPT_PFE.exe) is intended for use by Microsoft Premier Field Engineering customers to gather detailed system status and configuration information. The data that is collected helps with fault isolation and general overall server information gathering. MPS_REPORTS is a self-extracting tool that runs on Microsoft Windows NT 4.0, Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Server 2003 including 64-bit editions. Each time you run MPSRPT_PFE.exe, it is re-extracted (overwriting the previous installation). MPSRPT_PFE.exe then calls MPSRpt.cmd to gather the reports. The reporting tool does not make any registry changes or modifications to the operating system. For additional information about the PFE edition of the Microsoft Premier Services Reporting Tool, view the Readme.txt file for the tool. To view this file, visit the following Microsoft Web site:

http://download.microsoft.com/download/f/0/4/f047169c-6357-47f3-835c-2665d6426e66/Readme.txt

How to use the PFE edition of the Microsoft Premier Services Reporting Tool

To use the PFE edition, follow these steps:
  1. Download the MPSRPT_PFE.exe file from Microsoft Download Center. The following file is available for download from the Microsoft Download Center:

    DownloadDownload the MPSRPT_PFE.exe package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

    119591 How to obtain Microsoft support files from online services

  2. Double-click the MPSRPT_PFE.exe file that you saved to your computer, and then review and the End User License Agreement. If you accept, click YES to continue.

    Note While the MPS_REPORTS Tool collects data, the tool may appear to stop responding (hang). The data collection process can take 5 to 15 minutes to complete. A .cab file that is named "Computer_name_MPSReports_ Date .cab" is created in the %SystemRoot%\MPSReports\PFE\Cab folder. This file contains the reports that are generated by the PFE edition of the reporting tool. If the .cab file is not created, copy all the files in the %SystemRoot%\MPSReports\PFE folder to a compressed (zipped) file. The %SystemRoot% folder is the folder where you installed the operating system. Typically, this is the C:\Winnt folder or the C:\Windows folder.
  3. Send the .cab file or the compressed (zipped) file to your Microsoft contact by using the method agreed upon.
Modification Type:MinorLast Reviewed:8/31/2006
Keywords:ATdownload kbdownload kbinfo KB823393 kbAudITPRO
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