How to get help with MSN (823390)


The information in this article applies to:

  • Microsoft Billing and Accounts Management
  • MSN 9 Dial-up
  • MSN Premium
  • MSN Parental Controls
  • MSN Mail
  • MSN Money Plus
  • MSN Encarta Premium
  • MSN Calendar
  • Microsoft Office Outlook Connector for MSN
  • MSN Photos
  • MSN Search
  • MSN Groups
  • MSN Chat
  • MSN Messenger
  • MSN Web Messenger
  • Microsoft .NET Passport
  • MSN Hotmail
  • MSN
  • MSN.com
  • My MSN
  • MSN Money
  • MSN Autos
  • MSN Entertainment
  • MSN Video
  • MSN Music
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition

SUMMARY

Press the F1 key or click Help at the top of any MSN.com page to learn how to use MSN. For the latest support information, visit the following MSN Support Web site:

http://support.msn.com

MSN Support

You can receive information about MSN features and your MSN account information on MSN Support (http://support.msn.com). Sign in by using your MSN user name and password or your Windows Live ID to see information that is appropriate for your status as an MSN member.

For information about how to sign in to by using your Windows Live ID, visit the following Web site https://accountservices.passport.net/ppnetworkhome.srf?vv=400&lc=1033, and then clickHelp.

Additionally, MSN members are entitled to contact MSN Support by using the following three methods.

Interactive online support (chat) at http://support.msn.com/contactus.aspx
The fastest way to receive help is by using MSN interactive online support. Chat online, one-on-one, with an MSN Support representative who can help you with your issue.

Support by e-mail at http://support.msn.com/contactus.aspx
Use e-mail to receive help or to give MSN general feedback and suggestions.

Support by phone at http://support.msn.com/contactus.aspx
To speak with an MSN Support representative, telephone one of the numbers in the "Support phone numbers" section.

Support telephone numbers

For questions about accounts and billing, password resets, and technical support: (800) 494-2962

Deaf or hard of hearing using a TDD device
Customer service/billing: (866) 271-7577
Technical Support: 800-386-5550

When you telephone, make sure that you are at the computer on which you use MSN, and that you have the following information ready:
  • Your Member ID
  • Your name and mailing address
  • The last four digits of the credit card that is associated with your account, or your Billing Telephone Number (BTN), for verification purposes
  • Any error codes that you have received from MSN
Modification Type:MinorLast Reviewed:8/2/2006
Keywords:kbhowto kbnetwork kbBroadBand KB823390
©2004 Microsoft Corporation. All rights reserved.