Availability of the Word 2002 post-Service Pack 2 hotfix package: July 11, 2003 (823339)

MORE INFORMATION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

back to the top

Prerequisites

• The optimized version of this hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:

  325671 OFFXP: Overview of the Office XP Service Pack 2

• The optimized version of this hotfix requires Windows Installer 2.0 or later. For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

  330537 OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0

• The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Office XP Service Pack 1 (SP-1). However, Microsoft has not tested this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2 (SP-2). If you install this hotfix on a computer with Office XP SP-1 installed, some file conflicts might occur. Microsoft supports this configuration, but Microsoft does not recommend this configuration.

back to the top

Restart Information

You do not have to restart your computer after you apply this hotfix.

back to the top

Hotfix Replacement Information

This hotfix is replaced by a later hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

back to the top

Registry Information

You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.

back to the top

Hotfix File Information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you need to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

      Date         Time               Size    File name
   ------------------------------------------------------
   11-Jul-2003  23:41           8,299,088  Winwordff.msp (Full-File/Administrative)
   11-Jul-2003  22:19           3,021,812  Winwordop.msp (Optimized)

After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Jul-2003  22:19  10.0.5508.0    10,603,064  Winword.exe 

Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.back to the top