SUMMARY
This article describes the Microsoft Office XP Alternative User Input issues that are fixed in the Microsoft Office XP Alternative User Input Hotfix package that is dated June 27, 2003.
Issues That Are Fixed in the Hotfix Package
The following issue is fixed in this hotfix package, but it was not previously documented in a Microsoft Knowledge Base article.
- ALT+SHIFT and CTRL+SHIFT Hot Keys Do Not Work in Office XP
In Microsoft Office XP, the ALT+SHIFT or the CTRL+SHIFT hot keys do not switch between keyboard layouts or input languages.
Note This problem occurs because the Ctfmon.exe file does not receive the hot key command request after you press the ALT+SHIFT or the CTRL+SHIFT hot keys because of a keyboard hook procedure that returns a non-zero value. This non-zero value does not allow other parts of your system to receive the hot key commands, and you cannot switch between keyboard layouts or input languages with the hot keys commands.
For additional information about the Ctfmon.exe file, click the following article number to view the article in the Microsoft Knowledge Base:
282599
OFFXP: What Is CTFMON and What Does It Do?
back to the topMORE INFORMATION
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.
To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
There are no prerequisites for installing this hotfix package.
back to the topRestart Information
You do have to restart your computer after you apply this hotfix package
back to the topHotfix Replacement Information
This hotfix is replaced by a later hotfix.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
833860
Office XP Alternate User Input hotfix package: January 13, 2004
Registry Information
You do not have to create or modify any registry keys to activate any hotfixes that are contained in this hotfix package.
back to the topHotfix File Information
This hotfix package contains only those files that must correct the issues that this article lists. This hotfix package may not contain all the files that are required to fully update a product to the latest build.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
27-Jun-2003 23:23 3,436,688 Msctf.msp (full-file/administrative)
After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.
Date Time Version Size File name
--------------------------------------------------------------
27-Sep-2002 23:38 4.0.0.28 4,608 Hkl0404.dll
27-Sep-2002 23:38 4.0.0.28 4,608 Hkl0411.dll
27-Sep-2002 23:38 4.0.0.28 4,608 Hkl0412.dll
27-Sep-2002 23:38 4.0.0.28 4,608 Hkl0804.dll
23-Jun-2003 18:54 5.1.2409.35 285,184 Msctf.dll
24-Aug-2001 00:31 5.1.2409.22 169,472 Msimtf.dll
07-Jan-2002 21:26 5.1.2409.24 229,888 Sptip.dll
17-Apr-2002 13:00 8.0.4017.0 192,592 Imjpmig.exe (Japanese only)
Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.
back to the topREFERENCES
For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684
Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates