Installation Problem Error Message When You Try to Install a Zoom v.92 PCI Voice/Fax Modem (823307)


The information in this article applies to:

  • Microsoft Windows XP Home Edition

SYMPTOMS

When you try to install a Zoom v.92 PCI Voice/Fax Modem, you may receive an error message similar to the following error message:
There was a problem installing this hardware:
Zoom v.92 PCI Voice Fax modem
A service installation section in this .inf is invalid.
Error: 0x80040303
If you install the Zoom v.92 Voice/Fax modem, and then upgrade to Microsoft Windows XP Home Edition, you may not be able to connect to the Internet.

CAUSE

This behavior occurs because the drivers for the modem are incompatible with Windows XP.

RESOLUTION

To resolve this behavior, obtain and install the latest drivers from the modem manufacturer.

MORE INFORMATION

For information about how to contact Zoom Telephonics Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:7/10/2003
Keywords:kberrmsg kbprb KB823307 kbAudEndUser
©2003 Microsoft Corporation. All rights reserved.