The Disk Cleanup tool stops responding (823302)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

When you try to run the Windows XP Disk Cleanup tool, it may stop responding.

CAUSE

This problem occurs because you have a corrupted temporary file on the computer.

RESOLUTION

ACW

Guided Help to remove temporary files

Guided Help is available to remove temporary files. Guided Help can automatically perform the steps for you.

The actions that this Guided Help performs cannot be undone after Guided Help is finished.

For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:

915092 Description of Guided Help for Microsoft Knowledge Base articles

Requirements to install and to use this Guided Help

  • You must be logged on to Windows by using a computer administrator account to install this Guided Help.
  • You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.
You must first download Guided Help. To start, click the following link. Download Guided Help

Manual step to remove temporary files

To manually resolve this problem, delete all the files in the current user's Temp folder, and then delete all the user's temporary Internet files. To do this, follow these steps:
  1. Click Start, click Run, type %temp%, and then click OK to open the Temp folder.
  2. In the Temp folder, click Select All on the Edit menu, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.
  3. Click Start, click Control Panel, and then double-click Internet Options.
  4. On the General tab, click Delete Files.
  5. Click to select the Delete all offline content check box, and then click OK.
  6. Click Start, and then click My Computer.
  7. Right-click the drive that you want to clean, and then click Properties.
  8. Click Disk Cleanup to run the Disk Cleanup tool again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

310312 Description of the Disk Cleanup Tool in Windows XP

Modification Type:MinorLast Reviewed:10/11/2006
Keywords:kbACW kbHowTo kbACWsurvey kbNoLoc kbNoMT kbprb KB823302 kbAudEndUser
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