File list in the Windows Explorer folder is not refreshed after you create, move, or delete files (823291)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

In Windows Explorer, when you create a new file, paste a file, or delete a file, the user interface may not update automatically. As a result, the list of files that appears in the current folder may not be up to date. This behavior occurs most frequently when the target folder is on a DFS share or is a special folder that must be redirected. For example, the My Documents folder is redirected to \\myserver\myshare. This behavior may also occur when the redirected folder is targeted to a Netware server. Always, you can successfully refresh the Explorer window when you press F5.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Note You must follow the steps in the "Registry information" section to resolve this problem, even when Windows XP with Service Pack 2 is installed.

Hotfix information

To resolve this problem, obtain and install the hotfix listed below. Then, follow the steps to edit the registry. The steps to edit the registry follow the hotfix information that is listed below.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   ---------------------------------------------------------
   14-Jul-2003  12:55  6.0.2800.1242  8,242,176  Shell32.dll

Registry information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Follow these steps:
  1. Locate and then click the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

  2. On the Edit menu, point to New, and then click DWORD Value.
  3. Type NoSimpleNetIDList, and then press ENTER.
  4. On the Edit menu, click Modify.
  5. Type 1, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Note You must follow the steps in the "Registry information" section to resolve this problem, even when Windows XP with Service Pack 2 is installed.
Modification Type:MajorLast Reviewed:2/8/2006
Keywords:kbHotfixServer kbQFE kbQFE kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug KB823291 kbAudEndUser
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