The Rpcss.exe process consumes 60 percent of CPU time and performance is affected (823273)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Advanced Server 4.0

SYMPTOMS

The Rpcss.exe process consumes 60 percent or more of CPU time, and system performance and network performance are affected. This symptom typically occurs 49.7 days after the server is started.

CAUSE

This problem occurs because a call to the GetTickCount timer function causes the function to overflow 49.7 days after the server is started.

This problem may occur if one of the following conditions is true:
  • You are using Microsoft Windows 2000 Server.
  • You are using Microsoft Windows NT Server 4.0, and you installed the hotfixes that are described in the following Knowledge Base articles:

    305399 Malformed request to RPC endpoint mapper can cause RPC service to fail

    297534 ReceiveAny thread generates "RPC_S_OUT_OF_MEMORY" error

RESOLUTION

Update information

To resolve this problem, obtain Update Rollup 1 for Windows 2000 SP4. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

891861 Update Rollup 1 for Windows 2000 SP4 and known issues

Windows 2000 Server hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required..

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size     File name
   --------------------------------------------------------------
   07-Jan-2004  00:21  5.0.2195.6878     953,104  Ole32.dll        
   07-Jan-2004  00:21  5.0.2195.6888     435,472  Rpcrt4.dll       
   07-Jan-2004  00:21  5.0.2195.6878     211,216  Rpcss.dll

Windows NT Server 4.0 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version           Size     File name
   --------------------------------------------------------------
   22-Aug-2003  09:44  4.0.1381.7232     345,872  Rpcrt4.dll

MORE INFORMATION

For additional information about how hotfix packages are named and about other terms for software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:10/13/2005
Keywords:kbQFE kbWin2000preSP5fix kbfix kbbug KB823273 kbAudITPRO
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