MSBBN: "The MSIEXEC.EXE File Is Linked to a Missing Export MSI.DLL:222" Error Message When You Try to Install the Broadband Network Utility (823258)


The information in this article applies to:

  • Microsoft Broadband Network Utility
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

When you try to install the Microsoft Broadband Networking Utility (BNU) on your computer, you receive an error message similar to the following:
The MSIEXEC.EXE file is linked to a missing export MSI.DLL:222

CAUSE

This issue may occur when you install the BNU on a computer where the following conditions are both true:
  • Microsoft Windows Millennium Edition is the operating system.
  • You have a non-Microsoft antivirus program installed on your computer. (This issue has been reported with McAfee VShield.)

RESOLUTION

Part 1: Create a Startup Floppy Disk

If you have a startup floppy disk, go to part 2.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the Startup Disk tab.
  4. Click Create Disk to create the startup disk.

    Note You may be prompted to insert the Windows Millennium Edition installation CD.
  5. When you are prompted, insert a formatted floppy disk into the floppy disk drive and then click OK to confirm overwriting the contents of the floppy disk.

Part 2: Rename Files

  1. Start your computer using the floppy start-up disk. To do this, leave the floppy disk in the drive and restart your computer.

    Note Your computer's basic input/output system (BIOS) must be configured with the floppy drive as the first startup device. If your computer does not start up from the floppy disk, see the documentation for your computer or motherboard or contact your computer manufacturer for information about how to edit your BIOS settings.
  2. When you are prompted to select how to start, select Minimum Boot.
  3. At the command prompt, type the following (press ENTER after each line):
    • c:
    • cd \windows\system
    • ren msi.dll msi.old
    • ren msihnd.dll msihnd.old
    • ren msiexec.exe msiexec.old
  4. Remove the floppy disk and then restart your computer.

Part 3: Turn Off Any Antivirus Programs

For information about how to turn off your antivirus software, see the documentation for the program or contact the manufacturer. For information about how to contact the manufacturer of your antivirus software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Part 4: Reinstall the BNU

Reinstall the Microsoft Broadband Networking Utility.
Modification Type:MajorLast Reviewed:7/21/2003
Keywords:kbprb KB823258 kbAudEndUser
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