Internet Explorer Times Out While It Loads Web Pages If Norton Internet Security 2001 or Norton Personal Firewall 2001 Is Installed (823087)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP4
  • Microsoft Windows 2000 Professional SP4
  • Microsoft Windows 2000 Server SP4

SYMPTOMS

After you install Windows 2000 Service Pack 4 (SP4), you may experience one or both of the following symptoms:
  • Microsoft Internet Explorer times out while it tries to load a Web page.
  • Notifications of incoming calls in Windows NetMeeting are delayed by several minutes.

CAUSE

This issue occurs if Symantec Norton Internet Security 2001 or Norton Personal Firewall 2001 is installed on the computer.

RESOLUTION

To resolve this issue, contact Symantec technical support to obtain an update for Norton Internet Security 2001 or Norton Personal Firewall 2001. To do this, visit the following Symantec Web site:

http://www.symantec.com/techsupp



Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/25/2003
Keywords:kbprb KB823087 kbAudEndUser kbAudITPRO
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