"Access Violation" Error Message in Svchost.exe When a Wireless Client Is Being Authenticated (823050)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you are trying to authenticate a wireless client, you may receive an "access violation" error message in Svchost.exe. This means that the Svchost.exe process terminates. (Svchost.exe runs the Remote Access Connection Manager service.) This problem may occur when the following conditions are true:
  • You are operating in an 802.11b standard wireless local area network (LAN).
  • You supply only the user ID and the password for authentication, without the domain name.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows 2000 Service Pack 3 (SP3) installed to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack , click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Jun-2003  17:42  5.0.2195.6738     417,552  Oakley.dll       
   25-Jun-2003  17:42  5.0.2195.6738      58,128  Rasman.dll       
   25-Jun-2003  17:42  5.0.2195.6760     153,872  Rasmans.dll      
   25-Jun-2003  17:42  5.0.2195.6738      54,032  Rastapi.dll

WORKAROUND

To work around this problem, you can require users to supply their user IDs, passwords, and domain names to log on and to be authenticated.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWin2000preSP5fix KB823050 kbAudEndUser kbAudITPRO
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