Mail alerts are corrupted after you upgrade to Microsoft Operations Manager 2000 Service Pack 1 (823049)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have MOM 2000 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the OnePoint service after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
-----------------------------------------------------------
07-Aug-2003  08:15  1.0.0.0         2,308,656  Q823049.exe

After the fix is installed, the following file will have the listed attributes or later attributes:

Date         Time   Version           Size     File name
-------------------------------------------------------------
04-Aug-2003  15:20  4.0.1300.9      2,055,100  Mcscmn04.dll

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

This hotfix adds a registry key. With this registry key, you can configure the character set for MOM 2000 mail alerts as plain text (Windows-1252). To add this registry key, follow these steps:

1. Click Start, and then click Run.
2. Type regedit in the Open box, and then click OK.
3. Locate and then right-click the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Mission Critical Software\OnePoint

4. Point to New, and then click DWORD value.
5. Type UseWindows1252CharSet for the value name, and then press ENTER to accept the name.
6. Double-click the UseWindows1252CharSet value.
7. Type 1 for the Value data.
8. Click OK, and then quit Registry Editor.
9. Click Start, point to Administrative Tools, and then click Services.
10. Right-click OnePoint service, and then click Stop.
11. Right-click OnePoint service, and then click Start.