Windows 2000 Server-Based Computer Stops Responding When You Restart After You Install McAfee Parental Controls (823043)

WORKAROUND

1. Restart the computer in Safe Mode:
   1. Restart the computer.
   2. When the Please select the operating system to start message appears, press F8.
   3. On the Windows Advanced Option Menu, use the ARROW keys to select Safe Mode, and then press ENTER.
   4. If you have a dual-boot or multi-boot computer, select Microsoft Windows 2000 from the list that appears, and then press ENTER.
2. Log on to the computer as a member of the administrators group.
3. Configure the Distribution Transaction Coordinator service and the McAfee Parental Control service to use the Manual startup type:
   1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
   2. In the list of services, right-click Distribution Transaction Coordinator, and then click Properties.
   3. Click the General tab.
   4. In the Startup type box, click Manual, and then click OK.
   5. In the list of services, right-click McAfee Parental Control, and then click Properties.
   6. Click the General tab.
   7. In the Startup type box, click Manual, and then click OK.
4. Restart the server.
5. Remove the McAfee Parental Controls program from the server. For more information about how to do remove the program, see the program documentation or contact McAfee. To contact McAfee, visit the following McAfee Web site:

   http://www.mcafee.com/support/default.asp

6. Configure the Distribution Transaction Coordinator service to use the Automatic startup type:
   1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
   2. In the list of services, right-click Distribution Transaction Coordinator, and then click Properties.
   3. Click the General tab.
   4. In the Startup type box, click Automatic, and then click OK.