SYMPTOMS
When you open a workbook in Microsoft Excel 2002 that
contains links to other Excel workbooks, you may receive the following error
message when you click
Update to update the links in the
workbook:
Unable to read file.
After you save the
file as an HTML file and reload it into Excel, the error message no longer
appears, but the links do not update.
For additional information
about a similar problem, click the following article number to view the article
in the Microsoft Knowledge Base:
812384
XL2002: "Unable to Read File" Error Message When You Open a Workbook
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office
XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now
available from Microsoft, but it is only intended to correct the problem
described in this article. Only apply it to systems that are experiencing this
specific problem. This fix may receive additional testing to further ensure
product quality. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Microsoft Office XP service
pack that contains this hotfix.
To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The global version of this
fix has the file attributes (or later) that are listed in the following table.
The dates and times for these files are listed in coordinated universal time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------
20-Jun-2003 13:26 16,571,188 Excelff.msp
20-Jun-2003 12:07 4,621,568 Excelop.msp
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
19-Jun-2003 16:58 10.0.5417.0 9,177,656 Excel.exe
This fix is
a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have
Office XP SP-2 installed. For additional information about Office XP SP-2,
click the following article number to see the article in the Microsoft
Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office XP SP-2 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0