Links in HTML Help Topics Are Unavailable or No Longer Work (822989)


The information in this article applies to:

  • Microsoft Windows XP 64-Bit Edition Version 2002 SP1
  • Microsoft Windows XP Professional SP1
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Datacenter Server SP3
  • Microsoft Windows 2000 Datacenter Server SP2
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows NT Server 4.0 SP6a
  • Microsoft Windows NT Workstation 4.0 SP6a
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition

SYMPTOMS

When you open a Help file that uses HTML, you may experience some of the following problems with links that previously worked:
  • Some links do not appear.
  • Some links appear as a small box with a dot in the center.
  • Some links may not take you to the help topic when you click them.

CAUSE

This problem may occur after you install the Microsoft Internet Explorer cumulative security patches that are described in the following articles in the Microsoft Knowledge Base:

818529 MS03-020: June, 2003, Cumulative Patch for Internet Explorer

813489 MS03-015: April, 2003, Cumulative Patch for Internet Explorer

810847 MS03-004: February, 2003, Cumulative Patch for Internet Explorer

RESOLUTION

To resolve this problem, install Critical Update 811630 or install Windows 2000 Service Pack 4. For additional information about Critical Update 811630, click the following article number to view the article in the Microsoft Knowledge Base:

811630 HTML Help Update to Limit Functionality When It Is Invoked with the window.showHelp( ) Method

For additional information about the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kbprb KB822989 kbAudEndUser
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