OL2002: Items in Sent Items Folder May Show As Sent When the Items Were Not Delivered (822115)

SYMPTOMS

When you logon online in Outlook 2002 and you synchronize your Outlook folders, e-mail items may show in your Sent Items folder that were never delivered to the recipients.

CAUSE

This problem may occur if you have outgoing e-mail in your Microsoft Outlook Outbox and your dial-up connection or network connection is lost (dropped).

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

How to Obtain the Hotfix

This issue is fixed in the Outlook 2002 Post-Service Pack 2 Hotfix Package June 7, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

822613 Availability of the Outlook 2002 Post-Service Pack 2 Hotfix Package: June 7, 2003

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.