You cannot view some PNG images in Internet Explorer 6 (822071)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional

SYMPTOMS

When you view an HTML Web page that contains Portable Network Graphics (PNG) images in Microsoft Internet Explorer 6, one or more of the images may not appear. Instead, only the picture placeholder image appears.

CAUSE

This problem occurs when the file size of the PNG file is 4,097 bytes or 4,098 bytes.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Internet Explorer 6 Service Pack 1 (SP1) installed on the computer.

For more information about how to obtain Internet Explorer 6 SP1, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

You do not have to create or modify any registry keys to enable this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name
   ------------------------------------------------------
   08-Feb-2005  23:02  6.0.2800.1492  34,816  Pngfilt.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbHotfixServer kbQFE kbIE600preSP2fix kbQFE kbIE600sp2fix kbfix kbbug kbpubtypekc KB822071 kbAudEndUser kbAudITPRO
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